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Primary care management consulting for GP practices and PCNs across England. IGPM Accredited Member.

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The Weekly Operational Routine Every Practice Manager Should Have The Weekly Operational Routine Every Practice Manager Should Have
  • Ben Haresign

The Weekly Operational Routine Every Practice Manager Should Have

Practice management is a role that rarely follows a predictable pattern. Patient demand fluctuates, staff issues arise unexpectedly, …

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When Practice Systems Become Information Graveyards When Practice Systems Become Information Graveyards
  • Ben Haresign

When Practice Systems Become Information Graveyards

Over time, every organisation accumulates information. Policies are written, meeting minutes are recorded, documents are shared, and guidance …

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Why GP Practices Need a Digital Operations Hub Why GP Practices Need a Digital Operations Hub
  • Ben Haresign

Why GP Practices Need a Digital Operations Hub

General practice relies on a large number of operational processes that keep services running safely and efficiently. From …

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ARRS Roles Explained ARRS Roles Explained
  • Ben Haresign

ARRS Roles Explained

The Additional Roles Reimbursement Scheme (ARRS) was introduced as part of the Primary Care Network (PCN) contract to …

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PCN Governance Explained PCN Governance Explained
  • Ben Haresign

PCN Governance Explained

Primary Care Networks (PCNs) were introduced to support collaboration between GP practices and strengthen services across local communities. …

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Managing Staff Absence in General Practice Managing Staff Absence in General Practice
  • Ben Haresign

Managing Staff Absence in General Practice

Staff absence is an inevitable part of running any organisation, and general practice is no exception. Illness, family …

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Significant Events in General Practice Significant Events in General Practice
  • Ben Haresign

Significant Events in General Practice

Every general practice will encounter incidents, mistakes, or unexpected outcomes from time to time. These situations can be …

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Why Document Management Is So Difficult in General Practice Why Document Management Is So Difficult in General Practice
  • Ben Haresign
  • Compliance

Why Document Management Is So Difficult in General Practice

Every general practice relies on documentation to support safe and well-governed services. Policies guide staff behaviour, risk assessments …

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Preparing Your GP Practice for a CQC Inspection Preparing Your GP Practice for a CQC Inspection
  • Ben Haresign
  • CQC

Preparing Your GP Practice for a CQC Inspection

For many practice managers, the thought of a CQC inspection brings a familiar sense of pressure. Even well-run …

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