The Friends and Family Test asks patients how likely they are to recommend their GP practice.
Practices submit monthly to CQRS and NHS England publishes both the results and a
submission checker that flags where data is missing, nil or unchanged.
This dashboard shows both: the score, and whether the score can be trusted.
Reading this data: the percentage recommending is calculated over responses that gave a
rating, so a practice with 12 responses and one with 1,200 can show the same score — always read it
alongside responses per 1,000 patients. "No submission", "submitted zero responses" and
"breakdown withheld for small numbers" are three different things and are shown separately here; none of
them is treated as a low score. FFT was suspended for COVID, so the published series
jumps from February 2020 to July 2022 — trend lines break across that gap rather than drawing through it.
Month
Search for a practice or PCN to load its Friends and Family Test results.
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Percentage recommending over time
Share of rated responses answering "very good" or "good", against the England average.
Response volume
Total responses each month. Gaps are months with no submission.
How patients rated the practice
Breakdown of rated responses.
Rating breakdown
The same figures as the chart above, as numbers.
Rating
Responses
Share
How responses were collected
Collection mode drives response volume more than anything else — SMS and online scale, handwritten does not.
Member practices
Every practice in the PCN, including those that did not submit — the ones missing are usually the point.
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