Cloud-Based Telephony Dashboard

Call-handling benchmarking from NHS England's Cloud Based Telephony in General Practice dataset — measured against national, ICB and PCN averages. No login required.

Practice

—

National

—

ICB

—

PCN

—

Latest month

Headline metrics

Call-outcome funnel

Wait-time & duration distributions

Practice distribution (bars) vs national average shape (line). Bands in seconds / minutes.

Answered — time to answer

Missed — wait before lost

Answered call duration

Busy-period heatmap

Call volume by weekday and time of day.

Time of day & weekday

By time of day

By weekday

Automated insights

Monthly trends

Missed calls (volume)

Missed call % vs national

Consistency

Most improved — missed call %

Most improved — calls saved

Most consistent performers

Most volatile performers

PCN — practice performance

Your PCN ranking

National PCN rank

—

ICB PCN rank

—

PCNs nationally — lowest missed %

PCN performance within ICB

Practices nationally — lowest missed per 1,000

Demand per 1,000 patients

Practices — lowest missed per 1,000

Highest demand practices — calls per 1,000

PCNs — lowest missed per 1,000

Volume-weighted impact

Calls saved vs national average

—

PCNs by impact — calls saved

Data source. NHS England — Cloud Based Telephony in General Practice (monthly). Indicators cover inbound, answered, missed and abandoned calls, callbacks, wait times and call durations. Wait/duration averages are estimated from banded data.